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Q. How will I know when my item(s) have been shipped?

A. The quickest way to get order status is to go to  Order Status Button  and follow the instructions.

This site has up to date status information and is available 24/7. As we receive shipping information about your item(s) we will pass it on to you. This will include any known delays in the shipment of the item due to a backorder. If the status is "shipped", we will e-mail you a tracking number with a link which you can click on to see where the package is in transit. Alternatively, you can go to the UPS or FEDEX web sites to see where the package is in transit. Please enter your tracking number in the box provided and select the Track button on the screen. If you place an order over the phone or via fax we will notify you when item has shipped or is due to ship if it is not in stock.
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Q. Whom do I contact if I need assistance?

A. You have a few options. You can call, fax, email, or write with your questions.

phone icon Call us toll-free at: 1-877-473-3616 (1-877-GREEN16)
Customer Service:   Monday - Friday, from 9am to 6pm EST or
Sales:  
7 Days a Week from 8am to 11pm EST
After hours you can leave us a message and we will return your call. You can fax us at:1-781-843-2163.

You can Contact us by completing this online form.

Our mailing address is:
GreenandMore.com
45 Braintree Hill Office Park Suite 300
Braintree, MA 02184

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Q. What type of products do we sell and what is the warranty on these items?

A. We only sell NEW items in our online stores with full manufacturer's warranties as stated on our product pages.

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Q. How safe is my order information when I place an order online?

A. We guarantee that every online transaction you make will be 100% safe.

This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You can read our privacy policy to be assured that we will not give away, trade or sell any of your contact or secured order information.

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Q. What are my options for placing an order?

A. You can place a secure order online yourself, use our fax order form or call in an order (Mon-Fri 8-6 p.m. Eastern time).

We accept Visa, Mastercard, Discover and American Express credit cards. We do accept checks from recognized non-profit organizations - call us 1-877-473-3616 for details about this.

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Q. What is our return policy?

A. Please see our Return Policy page.

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Q. What are our shipping charges/methods?

A. We provide free shipping on Air Purifier, Dehumidifier, Humidifier, Vacuum, Steam Cleaner and Greenhouse orders over $150 shipped within the contiguous U.S. All other products do not offer free shipping.

For shipping locations outside the 48 continental United States, we will have to quote additional shipping charges for you when we receive the order or ahead of time if you call our customer service center at 1-888-236-7231 or email us with your shipping questions. Shipping costs for continental U.S. order totals under $150 are as follows:

shipping

If we are aware of a potential delay in shipping for an item due to seasonal demand, we will indicate the known shipping delay time on the product page or indicate “Call for Availability” above the product price. Most of our items will ship within one or two business days. Note: If you need mattresses and/or boxsprings weighing over 250 lbs. to delivered above the 3rd floor of a building without an elevator we will have to charge a fee of $50 per each additional flight of stairs above the 3rd floor. Note: We will have to quote shipping costs for furniture. The cost depends upon the weight of the item and where it is being shipped to.

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Q. Will I have to pay sales tax on my order?

A. We are required to collect sales tax on orders shipping to Massachusetts.

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Q. How will I know when my item(s) have been shipped?

A. As we receive shipping information about your item(s) we will pass it on to you.

This will include any know delays in the shipment of the item due to a backorder. If the status is “shipped” and a UPS tracking number was sent to you there will be a link you can click on to see where the package is in transit or you can go to UPS Tracking to see where the package is in transit. Please enter your UPS Tracking number in the box provided and select the Track button on the screen. If you place an order over the phone or via fax we will notify you when item has shipped or is due to ship if it is not in stock. For Order Status please complete our online form.

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Q. How do I cancel or change my order?

A. As long as your order has not yet been shipped, the order will be cancelled per your request with no additional charge to you.

If you were charged for the product your credit card will be credited. You will receive an email confirmation upon our cancellation of the order. If the item has been shipped you will have to refer to our return policy listed above. To Cancel or Change an Order please complete our online form.

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Q. How will I know if an item I ordered is out of stock or on backorder?

A. We make every effort to get your order to you as soon as possible.

In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order or we discover the item is backordered, you will receive an email stating more details. For Order Status please complete our online form.

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Q. How do I use coupon codes and what exceptions apply?

A. You can enter coupon codes or promo codes at checkout.

Coupons cannot be used on sale items. Miele, IQAir, Ladybug, Blueair, Electrolux, Austin, Sebo, Royal Pedic, and Euphoria by Obasan products excluded. Good for online orders only.

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